Turn more enquiries into bookings.
Table bookings, catering and private events. Give your team the details to respond.
A sample workflow, not a customer record or a completed call. Actions shown depend on supported configuration and testing.
What happened.
ExampleA caller asks for a table. The receptionist captures the request; your team checks availability before confirming.
What the receptionist
should capture.
Keep the facts separate
from anything still to confirm.
- Intent
- Table enquiry
- Party size
- 6 guests
- Requested time
- Saturday, 7pm
- Name and contact
- Ask the caller
Caller identity, contact details and any missing information still need to be confirmed.
What happens next.
Needs confirmation- Suggested action
- Check availability and contact the caller.
- Suggested owner
- Front of House
- Response time
- Confirm a response time with your team.
- Outcome
- Pending human review. No action has been completed in this example.
A request is not a reservation. Calendar access and a tested booking connection are required before a booking can be confirmed.
The conversation.
Sample caller request
“I’d like to book a table for six this Saturday around 7pm.”
This is an illustrative line of dialogue. No recording or full transcript is available for this example.