Who we are
Klarnow Limited is responsible for personal information collected through this website for our own enquiries, accounts and business activities. We are registered in England and Wales, company number 16544261. Our registered office is Suite 12 St James House, Pendleton Way, Salford, M6 5FW, United Kingdom.
Contact team@klarnow.co.uk about your information or this policy. When we operate a system for another business, that business’s privacy notice and our processing agreement govern its customer data.
Information we use
We receive the name, email, phone number, company details, business goals, diagnosis answers, project information and application materials you choose to submit. We also hold relevant correspondence, account access records, service activity and payment references.
Public Klaro processes the question you ask to return guidance. If you submit feedback, we can save the question, feedback and note. Where an agreed Call service is connected, call details, summaries, transcripts and follow-up requests may also be processed under the information and recording arrangements given for that service.
Our hosting and security services process technical request information. Optional journey analytics records page and interaction information only after you allow it. We may also receive information from your sign-in provider, payment provider, authorised business contacts or connected service. We do not ask for card details or account passwords in diagnosis or chat.
Why we use it
We use enquiries and project information to respond to your request, prepare a proposal and deliver an agreed service. Where you are the contracting individual, this supports steps you request before a contract and performance of that contract. For business contacts and applications, our legitimate interests include assessing fit, maintaining the relationship and coordinating the work.
Our legitimate interests also include protecting accounts, preventing misuse, keeping accurate operational records and improving our service. Legal obligations may require financial or other records. Consent supports optional analytics and marketing subscriptions; submitting an enquiry does not automatically subscribe you to marketing.
Providing enquiry information is voluntary, but without the details required for a particular request we may be unable to respond or provide the service. Automated diagnosis may organise your answers into an initial route or brief. It does not itself create a contract, hiring decision or other legally significant commitment.
Who receives information
Access is limited to the account holder where appropriate and authorised Klarnow people who need the information for their work. Service providers support hosting and storage, account authentication, email delivery, payment processing and agreed integrations.
The website uses Cloudflare infrastructure and the OpenAI Sites platform, Resend for transactional email, and Stripe for payment processing where used. Sign-in or embedded media providers receive information when you use those features. Stripe handles card information; Klarnow keeps the amount, status and references needed for service and financial records.
We may share relevant information with professional advisers or authorities where required by law, or when necessary to establish or defend legal rights. We do not sell your personal information.
International processing
Technology providers may process information outside the United Kingdom. The arrangements depend on the provider and service used. Where a transfer is restricted by UK data-protection law, an applicable adequacy decision or appropriate contractual safeguards are required. Contact us for details of the providers and transfer arrangements relevant to your information.
Security and retention
We use access controls and hashed portal credentials. Email sign-in codes stop working after ten minutes; portal sessions expire after twelve hours. These expiry periods govern access and do not mean every related database record is automatically deleted.
We retain information according to the active enquiry or service, the purpose of the record, applicable legal duties and the need to resolve disputes or prevent abuse. We consider whether an enquiry remains relevant, whether a relationship is ongoing and whether a record is still needed. You can ask us to explain the retention criteria for your record or request deletion; some information may need to be retained for a lawful reason.
Your rights and choices
Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your information. You can withdraw consent without affecting processing that was lawful before withdrawal.
You can object to direct marketing at any time. Use an unsubscribe link or email us. You may also object to processing based on legitimate interests; we will consider the grounds that apply to your request.
For any request, email team@klarnow.co.uk. We may need to verify your identity. If you are concerned about our response or use of your information, you can complain to the Information Commissioner’s Office. The ICO also explains your information rights.
Cookies and policy updates
Read our Cookie Policy for storage and analytics choices. Cookie settings in the footer lets you change your choice. We update this page when our practices change and show the revision date above.
