Privacy Policy

1.1 Information you provide to us

• We collect information when you:
• •Fill in a contact or enquiry form
• •Book a call with us
• •Join our email list
• •Become a client
• This can include:
• •Name and contact details (email, phone)
• •Company name, role and website
• •Project information and goals
• •Invoices, contracts and payment records
• •Any brand assets, documents or files you share with us

1.2 Information collected automatically

• When you use our website, we may collect:
• •IP address and general location (city, country)
• •Browser type and device information
• •Pages visited and time spent on the site
• •Referring links and basic traffic sources
• We do this mainly through cookies and analytics tools.

• We use your information to:
• •Respond to enquiries and project requests
• •Prepare proposals, quotes and contracts
• •Deliver our services and manage projects
• •Send important updates about your project
• •Improve our website and services
• •Send occasional marketing emails if you opt in
• We do not sell your data.

• We process your data based on:
• •Contract - to provide services you request
• •Legitimate interest - to run and improve our business
• •Consent - for marketing emails and certain cookies
• •Legal obligation - for accounting and tax records

• We may share your data with:
• •Service providers like hosting, email and project tools
• •Accountants or legal advisors were needed
• •Subcontractors and collaborators who help deliver your project
• Everyone we work with is expected to handle your data securely and only for the agreed purpose.
• We may also share information if required by law or to protect our legal rights.

• •Data is stored on secure, password-protected systems
• •Access is limited to the people who need it
• •We use encryption where appropriate and reasonable security measures
• •No method of storage or transmission is 100% secure, but we work to protect your information as best as we can.

• We keep:
• •Client and project records for as long as needed to deliver services and comply with tax and legal rules
• •Enquiry and email list data until you unsubscribe or ask us to delete it
• We regularly review and remove data that is no longer needed.

• You may have the right to:
• •Access the personal data we hold about you
• •Ask us to correct inaccurate information
• •Ask us to delete your data in certain cases
• •Object to or limit certain types of processing
• •Withdraw consent where consent is the basis for processing
• To exercise these rights, email: privacy@klarnow.co.uk

• Our website may link to other sites. We are not responsible for the privacy practices of those websites. Please check their policies separately.

• If you have questions about this Privacy Policy or how we handle your data:
• Klarnow Agency
• Manchester, United Kingdom
• Email: privacy@klarnow.co.uk