AI agent
An AI agent is a software system that uses information, instructions and permitted tools to work towards a defined objective. Its practical usefulness depends on the task boundaries, quality of context and actions it can genuinely perform. An agent's suggestion is not proof that a task has been executed, and access to one tool does not imply access to every system.
Why it matters for your business
A business should specify the decisions the agent may make, the evidence it must return and when it must hand work to a person. That makes the result reviewable.
A business example
An enquiry agent drafts a callback task from a conversation and passes uncertain details to a team member instead of inventing an answer.
Illustrative example.Your next step
Define one task, its permitted actions and the point at which human review is required.
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