Membership & check-in
Find the member. Guide the visit.
Why it matters.
At the door, staff need a clear answer and a useful next action. We design the lookup around the person using it, including who can help when a record needs review.
How it works.
Find the member
Review their status
Choose the next action
Work in practice.
Prototype & platform refinement
Our Roots prototype explores QR member lookup and the staff decision that follows. At Runway, we refined the website journey around an existing membership platform.
Roots is a staging prototype. The existing Runway loyalty platform was built by another supplier.
See the Roots story