Definition of done
A definition of done states the observable conditions that must be met before a task is considered complete. It describes the result, required checks, evidence and any approval needed. Activity is not the same as completion: writing code, sending a message or uploading a file may be progress without satisfying the agreed outcome.
Why it matters for your business
This gives the team a shared finish line. It helps prevent work being marked complete while the customer journey is still broken or another person is waiting for an essential handover.
A business example
A receptionist setup is not done simply because the number exists. The agreed test call must produce an accurate record and reach the intended next owner.
Illustrative example.Your next step
Write three observable acceptance conditions and attach the evidence needed to verify each one.
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