Property viewing
A property viewing is an arranged opportunity to inspect a property, usually after a prospective buyer or tenant expresses interest. A request needs enough information to identify the property and coordinate availability. Capturing preferences and contact details does not confirm a viewing or establish that the property is suitable for the person.
Why it matters for your business
Clear capture and routing helps agents continue serving one prospect while another is making an enquiry. The operational priority is accurate context and a dependable confirmation process.
A business example
A caller asks to view a particular property on Friday. The agent receives the reference and preferred time, checks access and then confirms the appointment.
Illustrative example.Your next step
Capture the property reference, preferred times and callback details, then assign the confirmation step.
Talk through your business