Booking request
A booking request expresses a customer's preferred appointment, table or service time. It is not a confirmed booking until availability and the business's acceptance conditions have been checked. Systems should preserve that distinction in the record and in the message the customer receives, especially where a person still needs to approve the request.
Why it matters for your business
Confusing a request with a reservation creates disappointment and avoidable admin. A clear status lets the team capture demand immediately while confirming only what it can deliver.
A business example
A caller asks for a table for six on Saturday. The team receives the request and checks capacity before sending a confirmation.
Illustrative example.Your next step
Use separate requested and confirmed statuses, and make the confirmation owner explicit.
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